1. My institution has a subscription to The American Journal of Psychiatry, and access to the APPI Journals Online, but I'm not able to see the full text of articles. I'm prompted for a username and password. Why is this happening?

   When this happens, the IP address for your machine is not being recognized by our computer. This failure is caused by one of three things:

   Your institutional subscription has not yet been activated

   The person who "activated" the online subscription did not enter in all needed IP addresses for your institution

   The person who "activated" the online subscription does not realize that some subnets of your institution are routed through a proxy server

   What should I do?

   1. Send us Feedback so we can begin to diagnose the problem.
   2. Talk to your librarian, and let them know you are having trouble.

2. My library subscribes to the paper journal, and I can't get access to it online. Why?

   Your institution has not yet activated its institutional subscription to PsychiatryOnline Journals. All subscribers to the paper journal also receive access to the online journal. Notify your library that you would like access to the PsychiatryOnline Journals, and encourage your librarian to activate the online subscription.

3. Who from my institution can access PsychiatryOnline Journals?

   The subscription fee allows for unrestricted Internet access at one location. Any user connecting from an authorized computer on your institutional network will be allowed access to PsychiatryOnline Journals.

4. What is an Institution?

   For the most part, an Institutional Subscription authorizes use at a localized site. A "site" is an organizational unit, and may be academic or nonacademic. For organizations located in more than one city, each city office is considered a different site. For organizations within the same city that are administered independently, each office is considered a different site.

   For example, each campus in the State University of New York system is considered a different site, and each branch or office of UpJohn Laboratories is considered a different site.

5. How will this work?

   When someone attempts to use PsychiatryOnline Journals, our server checks to see if the requesting computer is within the list of internet IP address provided by a subscribing institution. If it is, the reader will be able to use all those services enabled for institutional readers. For institutional subscribers, there are no usernames or passwords to remember, and there is currently no limit on the number of readers from your institution who may access PsychiatryOnline Journals simultaneously.

   If readers want to access PsychiatryOnline Journals from computers that are not part of your institutional network (e.g., through dial-in or telnet through a commercial Internet service provider) they can do so only through a member subscription.

6. What subscription packages are available?

   Member Subscribers have access to:

   Tables of contents, abstracts, full-text searching, full-text HTML display, document delivery, PDFs, links to Medline and GenBank, future tables of contents, and the advantage of having password access to PsychiatryOnline Journals from any computer connected to the Internet.
   [Ordering Procedure] [Cost] [ APA Membership ]

   Individual (Non-Member) Subscribers have access to:

   Tables of contents, abstracts, full-text searching, full-text HTML display, document delivery, PDFs, links to Medline and GenBank, future tables of contents, and the advantage of having password access to PsychiatryOnline Journals from any computer connected to the Internet.
   [Ordering Procedure] [Cost] [ APA Membership]

   Institutional Subscribers have access to:

   Tables of contents, abstracts, full-text searching, full-text HTML display, PDFs, links to Medline and GenBank, future tables of contents, and document delivery. Access is limited to computers within a particular set of internet IP addresses.
   [Ordering Procedure] [Cost] [ APA Membership]

7. How can I tell if my institution has subscribed to PsychiatryOnline Journals?

   If your institution has a subscription, you'll automatically have access to the tables of contents, abstracts, full-text searching, full-text HTML display, PDFs, Medline and GenBank links, and future tables of contents. You'll also see the name of the institution providing your access on the left at the top of the page confirming you're accessing as part of that institution.

   If your institution has not subscribed, or if you wish to take advantage of the additional services available to member subscribers, you can choose to access PsychiatryOnline Journals with a member subscription.

8. Can my institution subscribe only to the electronic version?

   Yes, we offer online-only subscriptions to institutions.

9. Will we still be able to get the paper version? And for how long?

   Yes, institutions and individuals will be able to receive the paper version for the foreseeable future.

10. How can I access the PsychiatryOnline Journals Online if I am not an APA Member and I don't have access through an institutional subscription?

    You may purchase a subscription as an Individual (Non-Member) subscriber or you may wish to apply for APA membership. Without a subscription you have access to the Table of Contents, abstracts, and full-text searching (but not full- text viewing) at no cost and without having to register.

Still have questions?

For further information, please contact the APPI headquarters

Office hours are 9AM to 5:30PM EST

American Psychiatric Publishing, Inc.
1000 Wilson Boulevard, Suite 1825
Arlington, VA 22209
(800) 368-5777
(703) 907-7300
accessnumber{at}psych.org

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