For therapists, the conversational style and heavy use of dialogue seem less immediately helpful, although there are some very useful tips for enlisting a reluctant patient’s cooperation. These include the following: 1) Set aside the time to listen. 2) Agree on an agenda (even if it ends up being agreeing not to have an agenda). 3) Understand the patient’s own beliefs about himself or herself and the illness. 4) Don’t react (with shock, surprise, dismay, fear, disappointment, disbelief, etc.). 5) Let chaos be (if the patient can stand it, so can you). 6) Echo what you’ve heard. 7) Write it down. Another helpful recommendation, for therapist and for family member, is to convey empathy for the many frustrations, fears, discomforts, and desires (perhaps unreasonable) that the patient expresses. This includes normalizing the psychotic experience as much as possible when the oddness of it seems to be a source of humiliation. There are times, of course, when the patient does not want the experience normalized because the one saving grace is the feeling of being specially selected for the harrowing things he or she is being subjected to. Grace notes on the general theme are learned through experience, but the basics are well covered in this primer. I will be recommending it to the families of my patients.